RETURNS POLICY

If for any reason you are not satisfied with any product purchased from this website, the unused item(s) can be returned within 14 days of delivery as long as the following outlined conditions are adhered to:

  • The item has been returned unworn in the condition received, with all tags attached.
  • Before returning the product(s) the purchaser must contact info@herosheroine.com within 14 days of delivery and inform of the reason for the return and the requested action: refund or exchange.  After 14 days of delivery Hero's Heroine are not obliged to accept the return.
  • The returned product(s) must then be received by Hero's Heroine within 14 days of the sending of above e-mail advising of the return.  After 14 days of informing of the return Hero's Heroine are not obliged to accept the return.
  • It is the purchaser’s responsibility to ensure that the returned item is received by Hero's Heroine.  Hero's Heroine take no responsibility for returns until they are received.
  • In case of a purchase being defective the above instructions must be followed and Hero's Heroine reserve the right to request photographic support before authorising return of the product.
  • Hero's Heroine will not accept any items that have been worn, washed or altered in any way.

EXCHANGE POLICY

As long as all terms are adhered to purchases will be either refunded or exchanged based on the following conditions:

  • The purchaser will receive an email confirming the authorisation of their exchange/refund.
  • If a refund is authorised it will be paid within 7 days of the product being received by Hero's Heroine.
  • If a product is deemed to be faulty and an exchange is requested the new product will be sent within 7 days at the expense of Hero's Heroine.
  • If an exchange is requested on a purchase the new product will be sent within 7 days at the expense of Hero's Heroine.

Please return all products to:

May Fashion Ltd

Unit 1 Great Cambridge Ind. Estate

Lincoln Road

Enfield

EN1 1SH

Att: SIMON